What the Patron Really Wants
I am looking for the phone number of American Lawn and Garden Tools in Parkersburg, WV.
And wouldn't you know... I am living what I am blogging. A young woman approached the desk, and asked for health related books. I could have easily pointed her to the 600s and said, "Health books are over there", but I asked her what topics she was interested in. She responded pregnancy, and again I asked her what sort of information she was looking for. She said there was a book, What to Expect When You are Expecting and she wanted to see if we had a copy.
1 comment:
Aaaah, the Reference Interview pays sometimes.
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