the non reference question.

My job is to connect people with information and services. Sometimes those services include emergency medical responders. (Yes, I just said that.) Twice, since the start of the year I have had to call 911 to assist patrons.

Sometimes young women need young women products. Sometimes children just need a friendly smile and a someone to acknowledge them in a positive way. Sometimes old men just need an ear.

These skills and services probably won't ever be listed in my job description, and there isn't a gold star on my paycheck.

I am connecting people to kindness and goodness.